Outside fiber work is hard to interpret when part of the equipment is already visible but the indoor appointment has not happened yet. I visit https://www.pissedconsumer.com/company/omni-fiber/customer-service.html with the property address, location of the unfinished area, and a short note on what cable or marker is already in place. I’d also mention whether a crew gave any date for the next stage. Since service is not active yet, I’d keep the question about construction progress rather than connection performance. A few clear details about the worksite should make it easier to tell whether another outside visit is still expected.